Cancellation-policy

At Natchus, we handcraft each product with care using natural coconut shells. We understand that plans may change, and here’s how cancellations work:

Order Cancellation Before Dispatch
Orders can be cancelled within 12 hours of placement or before they are shipped—whichever comes first. Please email natchuscraft@gmail.com with your order number to request cancellation.

After Dispatch
Once your order has been shipped, it cannot be cancelled. However, you may be eligible for a return or exchange per our Return Policy.

Custom or Bulk Orders
Orders for customized or bulk items cannot be cancelled once confirmed.

Refunds
If your cancellation is approved, the refund will be processed to your original payment method within 7 working days.

Need assistance? Feel free to reach us at natchuscraft@gmail.com.