Shipping policy
Effective Date: [Insert Date]
Welcome to Natchu's! We aim to provide you with high-quality products and a seamless shopping experience. Below are the details of our shipping policy to help you understand how we handle your orders.
Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification once your order has shipped.
Domestic Shipping Rates and Estimates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | FShip Standard Rate |
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this to monitor your shipment's progress.
Shipping Delays
While we strive to deliver within the estimated timeframes, unexpected delays might occur due to:
- Courier issues
- Weather conditions
- Custom clearance for international orders
If your order is significantly delayed, please contact us at natchuscraft@gmail.com.
Missing, Lost, or Damaged Packages
- If your order hasn’t arrived within the expected timeframe, first check the tracking information. Then contact us at natchuscraft@gmail.com for assistance.
- We are not responsible for packages lost or stolen after confirmed delivery. Please ensure the shipping address is accurate and secure.
- If your package arrives damaged, please email us within 48 hours of delivery with:
- Your order number
- A photo of the damaged item(s)
Shipping Address Changes
If you need to change your shipping address, email us at natchuscraft@gmail.com within 24 hours of placing your order. Address changes requested after shipping cannot be accommodated.
Questions or Concerns?
For any further inquiries regarding shipping, feel free to reach out to us at natchuscraft@gmail.com. Our customer support team is happy to assist you!
Thank you for choosing Natchu's. We’re thrilled to have you as part of our family!